Refund policy
We want you to enjoy every bottle of Chorus. If something has gone wrong with your order, or you've changed your mind, this page explains how returns and refunds work.
Damaged, faulty or wrong items
Please check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, email us at hello@chorusbeer.com within 7 days of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund, including any postage you paid, and cover the cost of returning the item if we need it back.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
Changed your mind
You have 14 days from the day you receive your order to let us know you want to cancel, under the Consumer Contracts Regulations 2013.
To cancel, email us at hello@chorusbeer.com with your order number before sending anything back. Bottles must be unopened, in their original packaging, and in resaleable condition. We cannot accept opened bottles, bottles that have been chilled and warmed repeatedly, or bottles that show signs of damage caused after delivery.
You are responsible for the cost of return postage and for the safe return of the bottles to us. We recommend a tracked, insured service — glass in transit is your risk until we receive it. Returns should be sent to:
Baynhams Brewery Ltd Hops House Brockenhurst SO42 7UF
Once we receive your return and confirm the bottles are in resaleable condition, we will refund the purchase price to your original payment method within 14 days.
Items we cannot refund
We cannot offer refunds on:
- Bottles that have been opened
- Gift cards
- Sale or clearance items
- Orders where the cancellation request is made more than 14 days after delivery
Exchanges
We don't offer direct exchanges. If you'd like something different, return the original order under the terms above and place a new order separately.
Refunds
Refunds are made to the original payment method. Once approved, the refund will leave our account within 14 days, though your bank or card provider may take a few additional working days to show it on your statement.
If 14 working days have passed since we confirmed your refund and you haven't received it, please contact hello@chorusbeer.com and we will chase it up.
Sending outside the UK
If you're ordering from outside the UK, please contact us before returning anything. Return postage on international orders is the buyer's responsibility, and any customs duties or import charges already paid are not refundable by us.
Contact
For any return or refund question, email hello@chorusbeer.com.
